FAQ

<h1>
<strong>Frequently Asked Questions</strong>
</h1>
<h2>BILLING AND ACCOUNT QUESTIONS</h2>
<h3>How do I reset my password?</h3>
<p>
On the login page, click <strong>Forgot Password</strong>, enter the email associated
with your account, and click <strong>Send Instructions. </strong>The instruction
email will arrive in your inbox shortly. In the instruction email, click
<strong>Reset Password</strong> and you will be directed to select a new password
before being redirected to the catalog page.
</p>
<h3> </h3>
<h3>How do I change my password?</h3>
<p>
Once signed into your account, you can change your password by clicking
<strong>My Account </strong>or <strong>Dashboard</strong> from the top navigation
menu. Select <strong>Password </strong>and update your password.
</p>
<p> </p>
<h3>How do I update my billing information?</h3>
<p>
Once signed into your account, you can update your billing information by clicking
<strong>My Account </strong>or <strong>Dashboard</strong> from the top navigation
menu. Select <strong>Billing </strong>and update your billing information.
</p>
<p> </p>
<h3>How do I cancel my recurring subscription?</h3>
<p>
Once signed into your account, you can cancel your recurring subscription by
clicking <strong>My Account </strong>or <strong>Dashboard</strong> from the top
navigation menu. Select <strong>Billing </strong>and locate your subscription
plan at the bottom of the page.  Click <strong>Change Plan </strong>and
<strong>Cancel Membership</strong>. Your membership will be cancelled and your
access will be removed at the end of your current payment period.
</p>
<p> </p>
<h3>My credit card is being declined.  Why is that?</h3>
<p>
Many credit/debit cards have online purchase restrictions. If your card is being
declined, please contact your credit card company to let them know the purchase
you would like to make is valid. Also, certain credit/debit cards do not allow
for recurring subscription billing, and therefore, may be denied.
</p>
<h2> </h2>
<h2>PLAYBACK QUESTIONS</h2>
<h3>My video does not playback smoothly. How can I fix this?</h3>
<p>
Video playback depends on several factors. To improve your playback experience,
make sure you have a fast, stable internet connection. We recommend using the
most recent version of Chrome, Firefox, or Safari. You may experience playback
issues with outdated devices and browsers.
</p>
<p> </p>
<h3>Can I watch videos using Chromecast and AirPlay?</h3>
<p>
Yes!  Both Chromecast and Airplay are compatible with our site.  
</p>
<p>
To use Chromecast: Locate the Chromecast icon in the bottom right corner of the
video you want to cast.  Click the icon and select the correct Chromecast
from the pop-up in your browser.
</p>
<p>
To use AirPlay: Open the video on your apple device and click the AirPlay icon
in the bottom left corner.
</p>
<p> </p>
<h3>Can I watch videos on my TV without using an app?</h3>
<p>
Yes. By connecting your laptop directly to your TV with an HDMI cable, you will
be able to watch videos from our site on your TV.
</p>
<p> </p>
<h3>
Can I watch videos on my phone or tablet without using an app?
</h3>
<p>
Yes. Our website adapts to phone and tablet browsers so you can watch our content
anywhere!
</p>
<p> </p>
<h3>Which browsers are supported?</h3>
<p>
While we recommend using the latest version of Google Chrome, we also support
Firefox and Safari browser released within the last five years.  You may
experience playback issues when using an out of date browser or any version of
Internet Explorer.
</p>